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How to close or cancel a request?

Stop new quotes once someone has been found.

khalasna help center1 min readUpdated 25 Oct 2026

The request page opens from the link in the email; a click on Close request is enough. The request stops accepting new quotes, and businesses see it as closed in their dashboard.

Will anyone still get in touch?

Businesses receive contact details only when their quote is chosen. If the request was closed without choosing anyone, no business received a phone number or email, so nobody will get in touch about it.

A business was chosen, but plans changed

The best step is to tell the business directly: its phone number is on the request page. If the job is still needed, a new request can be sent at any time on Get quotes; requests from the same device are confirmed automatically for 90 days.

Someone was found outside khalasna

That is fine. Closing the request saves businesses time spent on a quote. There is no fee and no obligation either way. Before the visit of any business, the safety tips are worth a quick read.